On-Demand Education

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  • 11 Apr 2024 2:00 PM | AIMHI Admin (Administrator)
    How to Tell Your Story—To Ask for Money for Your EMS Agency
    Recorded April 11, 2024 | 12:00–13:00 ET | Free!

    Joel Benz, Executive Director, Three Rivers Ambulance Authority
    Chip Decker, CEO, Richmond Ambulance Authority
    Ken Simpson, CEO, Medstar Mobile Healthcare

    Join the Academy for International Mobile Healthcare Integration on April 11, 2024, at Noon ET for a groundbreaking dialogue that will prepare EMS leaders seeking to secure funding for their organizations. How to Tell Your Story—To Ask for Money for Your EMS Agency goes beyond the usual platitudes, instead, diving into the nuanced art of building relationships, effective use of data, and effectively communicating your story in the context of funding requests. In this session, you will learn from mobile healthcare leaders Joel Benz, Chip Decker, and Ken Simpson about the strategic positioning of your organization to make a compelling case for financial support from your local government. Discover the critical questions you need to be prepared to answer, how to craft your narrative to resonate with decision-makers, and how to articulate your needs in a way that commands attention—and financial support! 

  • 26 Jul 2023 2:00 PM | AIMHI Admin (Administrator)

    Here's What High-Performance, High-Value EMS Looks Like
    Recorded July 26, 2023 | 14:00–15:30 ET

    Download Slides
    Download Benchmarking Reports

    Presented by the Academy of International Mobile Healthcare Integration
    Sponsored by the Center for Public Safety Management

    AIMHI members are unique EMS providers, delivering high-performance and high-value services with a laser focus on clinical quality, operational effectiveness, and financial efficiency. Benchmarking is a key method for achieving service delivery excellence and learning best practices.

    AIMHI has published benchmarking reports throughout the year on key EMS system innovations and metrics such as:

    • Clinical benchmarks and accreditations
    • Resource deployment, utilization, and productivity measures and achievements
    • Cost and revenue for service delivery
    • Changes in revenue cycle management
    • Deployment modifications
    • EMS System Design Innovations and Transformations
      • Single vs. tiered deployment models
      • Changing response time goals
      • Reducing lights and siren operations

    Join leaders from AIMHI member agencies and revenue cycle experts as they discuss the major findings from these benchmarking studies, how AIMHI member agencies are able to achieve some of the most clinically proficient, operationally effective, and economically efficient service delivery models in the country.

    Public policymakers are especially encouraged to attend this webinar to understand what high-performance, high-value EMS delivery can achieve!


    Regina Godette-Crawford
    Advocacy Liason
    EMS | MC
    Winston-Salem, NC

    Adam Heinz
    Chief Operating Officer
    REMSA Health
    Reno, NV

    John "JP" Peterson
    Executive Director
    Mecklenburg EMS Agency
    Charlotte, NC

    Matt Zavadsky
    Chief Transformation Officer
    Medstar Mobile Healthcare
    Fort Worth, TX

  • 19 Oct 2022 9:14 AM | AIMHI Admin (Administrator)

    From the Academy of International Mobile Healthcare Integration (AIMHI)
    Learn how innovative EMS systems are caring for patients during mental and behavioral health ambulance transports.


    Download Slides & Handouts

    Craig Hare
    Director of EMS & Fire Administration

    Pinellas County

    Jonathan D. Washko, MBA, FACPE, NRP, AEMD
    AVP, Center of Emergency Medical Services

    Northwell Health

    Cono Cimino, MBA, CCEMT-P
    Director, Training | Quality | Suffolk Operations

    Northwell Health

    Viktoriya Monosova, B.S., CCEMTP
    Operations Manager
    Northwell Health

    Jim Jackson
    Director of Emergency Medical Services
    Northwell Health

    Matt Zavadsky

    Medstar Mobile Healthcare

  • 20 Jul 2022 12:00 PM | AIMHI Admin (Administrator)

    EMS Webinar | July 20, 2022 | 12:00 ET | Free to All
    Speakers: Chip Decker, Jon Washko, Matt Zavadsky, Linda Frederiksen

    Download Slide Deck | Download Financial Analysis Tool

    What if you were asked that question tomorrow? Your city manager is developing the city's budget for next year and has listened to you explain for a year that staffing shortages, cost increases, and supply chain issues are hindering your ability to provide reliable EMS service to the community. She's also seen the local and national media reports on the plight of the challenging EMS economic model leading to service failures. She's ready to put additional funding into the city's budget for EMS. How much do you need? How do you provide simple data about your current cost of service delivery, and what future costs will likely be? What impact would service level changes have on your funding need? Do you press for one-time funding, or sustainable funding for the long haul?

    This scenario is playing out in many communities across America as governmental leaders finally realize that the current EMS economic model is not sustainable.

    This webinar will walk you through the simple steps to identify your current cost of service delivery, as well as predict future costs based on anticipated revenue and expense changes, and help you estimate cost changes with modifications to service delivery changes.

    A panel of leaders from High-Performance EMS Agencies that are currently either receiving or pursuing public funding will also share their recent experiences.


    Chip Decker
    Richmond Ambulance Authority
    Richmond, VA

    Linda Frederiksen
    Medic EMS
    Davenport, IA

    Jonathan Washko
    Northwell Health Center for EMS
    Syosset, NY

    Matt Zavadsky
    Medstar Mobile Healthcare
    Fort Worth, TX

  • 13 Apr 2022 3:00 PM | AIMHI Admin (Administrator)

    Join experts from high-performance, high-value EMS agencies across North America to learn how to minimize the impact of the global supply chain crisis on YOUR ambulance service. This 90 minute session includes diverse perspectives from mobile healthcare professionals of all stripes, from fleet and procurement managers to an esteemed EMS medical director. 

    Best Practices for Mitigating EMS Supply Chain Challenges
    FREE | Recorded April 13, 2022



    Shaun Curtis
    Operations Manager
    Medstar Mobile Healthcare
    Staying Nimble in EMS Logistics

    Josh Duffy
    Senior Procurement Specialist
    REMSA Health
    Managing Procurement Post(ish) Pandemic: Inflation, Asset Replacement, and Service Contracts

    Jake Duffy
    Logistics Supervisor
    REMSA Health
    Shortages, Back Orders, and Recalls—Oh My!

    Dan Fellows
    Director of Support Services
    Richmond Ambulance Authority
    Where to Go When You Can’t Find What You’re Looking For

    Randy McDougall
    Commander Of Logistics and Planning
    Niagara EMS
    How Niagara EMS Creatively Tackled the N95 Shortage

    C.W. Schwalbe
    Manager, Emergency Medical Services Operations
    Northwell Center for Emergency Medical Services
    Contract and Vending Machines—Friend or Foe?

    Dr. Jenny Wilson
    Medical Director
    REMSA Health
    Paging Dr. MacGyver: A (Supply) Chain Full of Weak Links

    Matt Zavadsky
    Chief Strategic Integration Officer
    Medstar Mobile Healthcare

  • 16 Feb 2022 12:00 PM | AIMHI Admin (Administrator)

    High-performance, high-value EMS providers effectively leverage cutting-edge technology—paired with people skills and planning—to best serve their patients, employees, and communities.

    Participants will walk away with practical tips and platform examples to engage the mobile healthcare workforce, increase efficiency, and protect their agencies from cyberattack.

    Academy of International Mobile Healthcare (AIMHI)
    High Performance, High Value EMS Technology Systems
    Recorded February 16, 2022 | DOWNLOAD SLIDE DECK | WATCH ON-DEMAND

    Expert panelists include:

    Jon Washko
    Assistant Vice President
    Northwell Health Center for EMS
    Engaging Your Workforce + EMS-Based Software Development vs Software Based EMS Agencies

    Rob Lawrence
    Prodigy EMS
    Pro EMS
    Data Is My Favorite 4 Letter Word + Remote Education & Onboarding

    Mike Taigman
    Improvement Guide
    FirstPass Predictive Analytics and Quality Monitoring

    Pete Rizzo
    IT Director
    Medstar Mobile Healthcare
    Rightsourcing Your EMS IT Department

    Frank Gresh
    CIO and Interim COO
    Cybersecurity and the Things That Keep Your CTO Up at Night

    Matt Zavadsky
    Chair, AIMHI Education Committee
    Past President, NAEMT
    Chief Transformation Officer, Medstar Mobile Healthcare


  • 28 Oct 2021 3:43 PM | AIMHI Admin (Administrator)

    Best Practices for Mitigating the EMS Workforce Shortage

    Recorded October 28, 2021

    Watch Now | Download Slide Deck

    We are all feeling the sting of the national workforce shortage, but what is the data telling us about the EMS workforce specifically? 

    This webinar, brought to you by AIMHI, American Ambulance Association, and NASEMSO, will focus on innovative changes EMS directors and state EMS officials have implemented at the agency, state, and federal levels. 

    Participants will walk away with practical strategies to mitigate the workforce shortage, enhance available EMS units, reduce employee turnover, and more effectively manage resources before response delays become a crisis.


    photo of Wayne Harbor

    Wayne Harbor

    Chief Clinical Officer @ Richmond Ambulance Authority

    photo of J. Sam Hurley MPH, EMPS, NRP

    J. Sam Hurley MPH, EMPS, NRP

    Director @ Maine Emergency Medical Services

    photo of Craig Hare MBA, Paramedic

    Craig Hare MBA, Paramedic

    Director @ Pinellas County EMS & Fire Administration

    photo of Ken Simpson

    Ken Simpson

    Chief Executive Officer @ Medstar Mobile Healthcare

    photo of Ron Quaranto

    Ron Quaranto

    Executive Vice President of Operations @ Cataldo Ambulance Service

    photo of Matt Zavadsky MS-HSA, NREMT

    Matt Zavadsky MS-HSA, NREMT

    Chief Transformation Officer @ Medstar Mobile Healthcare

    Jon Studnek

    Deputy Director of Operations @ Mecklenburg EMS Agency

  • 7 Sep 2021 4:23 PM | AIMHI Admin (Administrator)
    Best Practices for Mitigating Ambulance ED Delays
    Recorded September 7, 2021 | 14:00 ET | FREE

    Download Slide Deck

    We’re in a perfect storm! In many communities, the Delta Variant has stressed healthcare systems to the max, and dramatically increased EMS response volume. Staffing in EMS and hospitals is critically low, hospitals are nearly full, and 911 call volume in some communities at record levels. The eye of this storm is the hospital emergency department. Patient volume at record levels, patients in the ED on observation status, and even patients awaiting inpatient beds are resulting in delays for ambulance crews trying to transition patients from their care to the ED staff. Numerous agencies across the country are reporting 60, 90, and 120+ minute delays getting patients into the ED. At the same time, some hospitals are seemingly able release EMS crews rather quickly, so they can respond to other 911 calls in the community.

    A panel of experts for AIMHI member agencies, EMS legal and EMTALA experts, representatives from Centers for Medicare and Medicaid, and hospitals who have seemed to master the EMS turnaround speed will share their best practices for mitigating ED delays, and the legal consequences of ambulance parking. AIMHI will also present the results of their FLASH POLL on ED turnaround delays, and data from nearly 6 million patient care records from ESO will be presented to quantify the gravity of this challenging issue.


    David R. Wright
    Director, Quality, Safety & Oversight Group
    Center for Clinical Standards and Quality (CCSQ) / CMS

    Steve Wirth, Esq., EMT-P
    Page, Wolfberg and Wirth, LLC

    James "Jimmy" Pierson
    President & COO
    Medic Ambulance

    Ken Simpson
    Medstar Mobile Healthcare

    Matt Zavadsky
    Chief Transformation Officer
    Medstar Mobile Healthcare

    Adam Heinz
    Executive Director of Integrated Health
    REMSA Health

    Jonathan D. Washko, MBA, FACPE, NRP, AEMD
    AVP, Center for EMS
    Northwell Health

    Craig Hare
    Pinellas County EMS & Fire Administration

    Patricia Kunz Howard, RN, PhD, CEN, CPEN, NE-BC, FAEN, FAAN
    Enterprise Director, Emergency Services
    University of Kentucky Healthcare

    Dr. Heidi Knowles
    Physician – Emergency Department
    JPS Health Network

    Chris Cook, Manager
    Emergency Services, Emergency Department
    JPS Health Network

    Richard Ferron
    Deputy Chief of Operations
    Niagara EMS

  • 7 Jul 2021 8:01 AM | AIMHI Admin (Administrator)

    Flipping OFF the Switch on HOT Emergency Medical Vehicle Responses!
    Recorded July 7, 2021 | 14:00–15:15 pm ET | FREE Webinar

    Download Slide Deck | Watch on YouTube

    HOT (red light and siren) responses put EMS providers and the public at significant risk. Studies have demonstrated that the time saved during this mode of vehicle operation and that reducing HOT responses enhances safety of personnel, with little to no impact on patient outcomes. Some agencies have ‘dabbled’ with responding COLD (without lights and sirens) to some calls, but perhaps none as dramatic as Niagara Region EMS in Ontario, Canada – who successfully flipped their HOT responses to a mere 10% of their 911 calls! Why did they do it? How did they do it? What has been the community response? What has been the response from their workforce? Has there been any difference in patient outcomes? Join Niagara Region EMS to learn the answers to these questions and more. Panelists from co-hosting associations will participate to share their perspectives on this important EMS safety issue!


    Kevin Smith, BAppB:ES, CMM III, ACP, CEMC
    Niagara Emergency Medical Services

    Jon R. Krohmer, MD, FACEP, FAEMS
    Director, Office of EMS
    National Highway Traffic Safety Administration
    Team Lead, COVID-19 EMS/Prehospital Team

    Douglas F. Kupas, MD, EMT-P, FAEMS, FACEP
    Medical Director, NAEMT
    Medical Director, Geisinger EMS

    Matt Zavadsky, MS-HSA, NREMT
    Chief Strategic Integration Officer
    MedStar Mobile Integrated Healthcare

    Bryan R. Wilson, MD, NRP, FAAEM
    Assistant Professor of Emergency Medicine
    St. Luke’s University Health Network
    Medical Director, City of Bethlehem EMS

    Robert McClintock
    Director of Fire & EMS Operations
    Technical Assistance and Information Resources
    International Association of Fire Fighters

    Mike McEvoy, PhD, NRP, RN, CCRN
    Chair – EMS Section Board – International Association of Fire Chiefs
    EMS Coordinator – Saratoga County, New York
    Chief Medical Officer – West Crescent Fire Department
    Professional Development Coordinator – Clifton Park & Halfmoon EMS
    Cardiovascular ICU Nurse Clinician – Albany Medical Center

  • 23 Mar 2021 4:57 PM | AIMHI Admin (Administrator)

    Developing and Implementing Evidence-Based Protocols
    Recorded March 23, 2021 

    Download Slide Deck

    EMS delivers medical care, first and foremost. The most crucial role of an EMS Medical Director is to develop, implement and quality assure protocols used in the delivery of medical care by EMS personnel, including Emergency Medical Dispatchers. This webinar will share the ways that Medical Directors of some of the most innovative EMS systems determine what medical treatments are included in protocols for EMS personnel, both in the ‘traditional’ role of EMS care delivery, but also enhanced protocols for things like Mobile Integrated Healthcare and alternate disposition models of care. Some of the topics discussed will be:

    • How do you determine an evidence-base for protocols?
    • How often should protocols be updated?
    • How do you balance clinical efficacy with operational realities?
    • What are some best practices in provider credentialing?


    Brian Miller, MD, FACEP, FAEMS is an Assistant Professor in the Department of Emergency Medicine, and EMS division faculty at the University of Texas Southwestern Medical Center in Dallas, Texas. He is the Associate System Medical Director with the Office of the Medical Director for the MAEMSA/MedStar Mobile Healthcare system in Fort Worth, TX. He also serves as the Deputy Medical Director for Dallas Fire-Rescue and 11 other surrounding suburbs making up the UTSW/Parkland BioTel EMS System. He graduated from Emergency Medicine residency at Indiana University and completed his EMS fellowship at UT Southwestern.

    Dr. Doug Munkley started his career in 1980 as an Emergency Medicine Physician for Niagara Health where he practiced until 2016. During this time, he became actively involved in the early development of emergency prehospital care in Ontario and has worked as Medical Director for the Niagara Paramedic Program (1986-2020) as well as for the Niagara EMS Ambulance Communications Services from 2004 to present.

    Over the course of his career, Dr. Munkley has been an integral part in EMS research including co-author of the Ontario Pre-hospital Advanced Life Support (OPALS) Project as well as the Resuscitation Outcomes Consortium (ROC) as a Site Investigator. Most recently, as Medical Director for Niagara EMS’s Accredited Centre of Excellence (MPDS and ECNS), Dr. Munkley has helped develop an evidence-based, clinical-outcome response plan based on a Mobile Integrated Health model of service delivery.

    Dr. Munkley spends his free time as an avid cyclist, skier, old house restorer, gardener and beekeeper with hopes to resume travelling once his COVID antibodies are up.

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